Frequently Asked Questions
How long will it take for me to receive my order?
We do our best to get orders out as quickly as we can. Most bags, and all garments are made to order. Some bags/items are kept in stock (during the holidays to keep up with orders). Please allow 2 - 4 weeks for production (unless otherwise noted).
For west coast orders, please expect your order within 2 - 5 business days, once shipped (US only). For central & east coast orders, please expect your order within 3 - 8 business days, once shipped (US only). All estimated shipping time are for standard shipping option.
Please email us if you need your order sooner so that we may add a shipping option for you.
Why does my order take up to 2 - 4 weeks for production?
We follow a slow-fashion, made-to-order approach. Orders are produced as they are received so we can prioritise consistency, quality, and attention to detail.
Each De Ximenez piece is hand-prepared and handcrafted—from the cutting of leather and fabrics to the construction, sewing, and final packaging. By taking the time to craft each item, we ensure you receive thoughtfully made, enduring leather goods.
What is your return/exchange policy?
We want you to love what you order!
Due to the “made-to-order” nature of our process, we will happily accept returns for store credit only or will exchange for another item within 14 days of receiving your package.
Exchanges will only be accepted if the item is in unused condition. If the item shows signs of usage, the item will be returned to the customer & an exchange will not be accepted. Please return your item to our return address at 16814 California Ave Bellflower, CA 90706. Customer is responsible for return shipping costs. We cover the shipping costs from our studio to your destination (US ONLY).
Shipping fees are non-refundable. Customer is responsible for return shipping fees. We will cover shipping from our studio to you in the case of an exchange.
Please reduce your environmental impact- ship returns or exchanges in their original packaging if possible.
* Any items returned outside the return window will be denied a return/exchange and the item will be shipped back to the customer. Exceptions may apply. Please email for questions.
Why are your price points as such?
Our products are thoughtfully designed to last and made in small batches, crafted by hand with care. We carefully select and hand-cut every material, taking the time needed to ensure quality. Each order is made-to-order, reflecting our dedication to craftsmanship, even if it means a longer process.
We use handpicked leathers chosen for their quality and deadstock fabrics sourced locally from sustainable fibers. Though these materials cost more than synthetics, they honor our commitment to the environment.
Shopping with us is an investment in mindful consumption. We appreciate every customer who supports our mission to reduce waste and rethink how we buy. Marloe promotes slow fashion—a thoughtful alternative to fast fashion—by offering a curated range of styles in seasonal colors that encourage longer-lasting, conscious use..
Do you repair any mishaps with your product?
We are committed to crafting handbags built to last. If your item breaks from normal wear and tear (such as unstitching or hardware issues) within 100 days of receiving it, we will gladly repair or replace parts like straps or hardware (some exclusions apply).
Please send your item to our studio at:
16814 California Ave
Bellflower, CA 90706
You are responsible for return shipping costs. We will cover the shipping cost to return your item to you within the US.
PLEASE NOTE WE ONLY REPAIR DESIGNS MADE BY MARLOE. OTHER LEATHER GOODS WILL NOT BE REPAIRED, PLEASE SEEK A TRUSTED, LEATHER REPAIR PROFESSIONAL.
* For all styles- Abnormal wear or tear is not covered by Marloe and will not be replaced (tearing or stretching from strenuous pulling, unstitching due to abnormal use, broken or damaged hardware due to abnormal use, etc.) We are not responsible for stains that may occur while customer uses their purchased item. We recommend reading our Leather Care Instructions.
Please email for questions.
* Stains are not covered by our repair policy. We recommend that you seek the advice of a professional leather cleaning expert.
Please email for questions.